Privacy policy

Privacy policy

Introductory provisions

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (Official Journal of the European Union L 119 , 4.5.2016, p. 1 (hereinafter referred to as the General Data Protection Regulation), which has been in full application since 25 May 2018 in the Republic of Croatia and all EU Member States, as well as the Law on Implementation NATURA LIFE Limited Liability Company, headquartered in the Republic of Croatia, in accordance with the legal framework for the protection of personal data in the Republic of Croatia and in the European Union and best European practice , Zagreb, Gracanska cesta 91, registered with the Commercial Court in Zagreb under number Tt-19 / 36839-2, Personal Identification Number (OIB): 58554878678 (hereinafter: the Company) ade the personal information of users of its services and customers, has created a Privacy Policy. Privacy policy is a one-sided binding legal act based on fundamental principles in the processing of personal data, which regulates what data users and / or customers collect, how such data is processed, for what purposes it is used. The Privacy Policy also informs service users and / or customers of their rights in collecting and further processing personal information, all for the purpose of protecting their privacy in a broad sense.

The privacy policies are based on the following principles of processing personal data: the principle of legality, transparency and best practice, the principle of limited processing and reduction of data, the principle of accuracy and completeness of personal data, the principle of limited storage, the principle of data integrity and confidentiality, the principle of responsibility, the principle of confidentiality and fair treatment, the principle of opportunity (processing purposes), the principle of processing in an unnamed (anonymised) form.

The Privacy Policy applies to all services offered by the Company, with the goal of the Privacy Policy in a clear and transparent way to familiarize users and / or customers with the processing of their personal information and their rights. First and foremost, users and / or customers may at any time apply to the Company for a request to amend and / or update the data relating to them, as well as for a statement of the purposes for which they wish or do not wish their the data is processed.

The Company is responsible for the processing of personal data:

Natura Life Ltd., domiciled in the Republic of Croatia, Zagreb, Gracanska cesta 91, registered with the Commercial Court of Zagreb under number Tt-19 / 36839-2, Personal Identification Number (OIB): 58554878678.

In case of any questions regarding the protection of personal data by the Company, users and / or customers may contact us by e-mail at naturalife@naturalife.hr or in writing at the address of the Company’s registered office.

Consent

Certain services provided by the Company require the collection of personal information of users and / or customers, whereby the basic data are collected automatically by visiting our web site, web-shop portal, with data associated with network identifiers (Internet protocol addresses and cookie identifiers, such as Google Analytics to track user and / or customer interaction).

By registering and / or buying in a web shop, you authorize Natura Life d.o.o. the administration of the database provided by users / customers, and that the information on the contents of the purchase is collected and processed in accordance with the Personal Data Protection Act.

The Company undertakes to protect your personal and other data collected during the registration process in accordance with the Law on Personal Data Protection, not to disclose it to third parties and to use it solely for the purposes of fulfilling the order, billing and eventual handling of complaints. and other communication needs. The Company undertakes to protect your personal information permanently.

You are solely responsible for protecting your personal information and must ensure the security of your username and password.

Collection of personal information

You do not have to register to shop at a web shop, but we recommend that you do so because as a registered buyer you will have a far greater number of products, promotions and benefits to choose from. When registering, you need to enter personal information, billing and shipping.
If you would like to receive benefits notices and other marketing information, please tick the ‘Send email (*)’ box.

Personal account information at registration:

Name(*)

Surname(*)

E-mail address (*) (The address must be valid in order to receive registration information. You will receive a new password at the specified e-mail address in case you forget your existing one.)

Account password (*) (create your own password. For data protection, it would be good if the password contained numbers and letters.)

Re-enter password (*)

Phone(*)

Email (*) (Check to receive product information, promotions, news …)

The information entered in the shipment delivery field may not be the same as the invoicing information. You can choose if you want to use the same information for shipping and billing.

For payment methods, select a payment method:

OPTION virman / general payment / internet banking refers to prepayment by transferring funds to our IBAN. Payment instructions will be emailed to you upon receipt of your order.

OPTION to pay cards online if you want to pay for your order online through the secure CorvusPay interface. Supported Cards: MasterCard, Maestro, Visa.

The web shop automatically collects some information from your computer. This information may include; your IP address, browser type, domain names, access time, and web site addresses you visit in our online store. The seller uses this information exclusively for statistics on online store usage and page optimization.

Access and change of personal information

The user / buyer has the ability to access their personal information upon registration on the site at any time, and you can always change your personal information, delivery address and invoice. If you want to change the information in your account, log into the online store and select “My Account”.

Use of personal information

The Company collects information in a web shop to ensure the proper functioning of the store and the provision of the required services. The Company may use the customer information for the purposes of internal marketing research, analysis and notification of users about news in the online store, news related to products or services offered by Natura Life d.o.o.

In order for the user and / or buyer to be able to receive information appropriate to his wishes and habits, it is necessary for the Company to use certain information of users and / or customers to create personalized promotional announcements, until the user and / or customer explicitly objects to such processing of data. that is, withdraw your earlier application for processing.

Complaints

The Company undertakes to comply with existing consumer protection laws. Any complaints can be sent by mail / customer to: Natura Life doo, Gracanska cesta 91, 10000 Zagreb, or by email to naturalife@naturalife.hr. The seller will endeavor to resolve the complaint as soon as possible and treat it as confidential.

Possible disputes are the responsibility of the Commercial Court in Zagreb.

REQUEST DELETE YOUR DATA

If you would like us to remove your personal information from our online database, you can do so by sending us a request to delete the data by email at naturalife@naturalife.hr

Processing of personal data in the process of payment by credit and debit cards

At the time of payment on the Company’s website, www.naturalife.hr, as a condition of payment for credit or debit card products and services, it requires the consent of the Customer to activate the payment process through Corvus INFO d.o.o. Zagreb, Buzinski prilaz 10, card processing and payment service provider (credit or debit card), contractual partner of the Company and personal data processing contractor. To this end, the customer’s personal information (customer’s name, customer address, customer card information) is temporarily stored at Corvus INFO d.o.o. Zagreb, Buzinski prilaz 10, which stores this information in accordance with PCI DSS certification, the highest level of protection and storage of confidential information. The customer activates the process of card processing and payment by confirming (clicking on) the “pay” link.

The Company does not at any time dispose, collect or process personal data entered for the purpose of card processing and payment. Customers are advised to be informed of the processing of personal information by Corvus INFO d.o.o. on the website where the payment process takes place. Personal information stored with Corvus INFO d.o.o. they are deleted immediately after the card processing and payment process is complete.

Security of Online Payments
While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All  stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Use of cookies

Cookies are small files that your browser saves to disk when you visit our website. This allows our website to recognize your computer the next time you visit us, to accordingly offer you a personalized experience when surfing. Cookies are not intended to spy on users and do not follow everything the user does and are not malicious code or virus. Also, cookies are not associated with spam or spam, cannot save your password, and are not intended solely for advertising or advertising. Information such as your name or e-mail address will not be saved – websites cannot access your personal information and files on your computer.

This website and its online services may use cookies to improve services.

The decision to allow cookies on the Website is entirely yours. It should be noted that a website works optimally only if cookies are enabled.

Many websites and servers use cookies. Many cookies contain so-called cookies. cookie ID. A cookie ID is a unique cookie identifier. It consists of a series of characters that websites and servers can assign to the specific browser in which the cookie is stored. This allows the websites and servers visited to differentiate individual browsers from other browsers with different cookies. Each browser can be identified by a unique cookie ID.

The user may at any time prevent the placement of cookies by editing the settings of the browser he or she uses, thereby permanently disabling the placement of cookies. Furthermore, cookies already set can be removed at any time through any browser. However, if a user disables cookies in their browser, they will not be able to use all the features of the website.

You can delete cookies and other stored data from your browser at any time.

Personal Data Protection Provisions Related to Google Analytics, Google ADwords, and Facebook

The website www.naturalife.hr incorporates components of Google Analytics, Google Adwords, Facebook.

Google Analytics is an online service for collecting and analyzing visitor behavior data on a website. The web analytics service, among other things, collects information about the webpage the user came from, which pages they visited, or how often and how long they viewed a particular subpage. Web analytics is used to optimize the website and to conduct online advertising analysis.

As stated above, the user may prevent cookies from being set by appropriate browser modifications at any time. Such modifications would also prevent Google Analytics from placing a cookie on the user’s computer system. It is also possible to delete cookies already set via a browser or other software solution.

More information can be found at:

http://www.allaboutcookies.org/

http://www.youronlinechoices.eu/

The purpose of Google AdWords is to promote www.naturalife.hr through the inclusion of relevant ads on third-party websites and Google search results. The information collected through cookies is used by Google to generate statistics for website visits.

Cookies already set by Google AdWords can be removed at any time via a browser or other computer program.

Facebook is a place for social networking on the Internet, an online community that typically allows users to interact with each other in a virtual space.

The privacy policy posted by Facebook at https://facebook.com/about/privacy/ provides information about the collection, processing and use of personal information by Facebook. Also, it explains what settings Facebook provides to protect personal information of users. Also, various configuration options are available to prevent the transfer of personal information to Facebook. The user may use the above options to prevent the submission of personal information.

Page security

Our websites are maintained regularly and strive to protect against any unauthorized use. Although we use security measures to ensure that your personal information is fully protected, please be aware that there is always a certain risk and that unauthorized persons or applications may bypass security barriers and intercept any activity on our sites to damage you and us.

The owner of the Site cannot be held responsible for the criminal offenses of third parties or applications produced by third parties unless it is established that there is a direct connection with them.

FINAL PROVISIONS:

By accepting these terms of purchase, the buyer / customer agrees to the terms of these terms and agrees that they form an integral part of the agreement together with the General Terms and Conditions and Privacy Policy.

By confirming the order, the buyer / customer confirms that they have read the General Terms and Conditions, the Terms of Purchase and these privacy policies, that they agree with them and that they form an integral part of the Purchase Agreement.

Amendments

The Company reserves the right to amend these Terms at any time without giving any special notice to interested persons. For this reason, it is recommended that all interested parties regularly check the content of the Company’s web pages for information on the updated content of this Policy.